Frequently Asked Questions

Related to Rent a Car in Crete & Rhodes.

Car Rental

What are the operating hours? Is there an extra charge for early/late service?
The operating hours are 8 a.m. to 10 p.m. For service outside the operating hours (service between 10 p.m. and 8 a.m.) an extra 15 euro per rental will apply. The early/late service fee applies only for car pick-up and not for car return outside the office hours..
If my flight is delayed will I lose my reservation or pay a fine?
What documents do I need to rent a car?
I forgot my driving license at home. Can I still rent the car?
Is there a mileage limit in my rental?
Can I return the car to a different location?
Can you deliver the car to my hotel?
What is the fuel policy?
Can I drive the car outside the island of Crete?
What are the payment methods?
Can I rent the model I selected on the Website?
If I want to extend my rental period, what should I do?


How can I get a quote for a rental car?
On the main page, enter the dates and times you wish to rent the car, the pick-up and drop-off location and the driver’s age and click on the “search” button. Get a quote for the car you are interested in.
How can I book a car?
How can I calculate my rental days?
If I return the car later than the pick-up time, will I be charged a full day?
Can I have more than one driver?
What type of insurance is included?
Is there a prepayment or a deposit for the booking?
Is there a cancellation fee?

Accident - Damage - Loss

What should I do in case of a breakdown or an accident?
In case of a breakdown or an accident you should contact the station where you picked up the car (all contact information will be provided the first day of the rental). You should explain the problem to our representative as clearly as possible. Help will be sent to your location as soon as possible. You should remain close to your vehicle until assistance arrives. If there is a problem that cannot be fixed on spot, a replacement vehicle will be provided.
If I lose the car key, what should I do?
If I fill the tank with the wrong fuel, what should I do?