Frequently Asked Questions

Related to Rent a Car in Crete & Rhodes.

Car Rental

What are the operating hours? Is there an extra charge for early/late service?
The operating hours are 8 a.m. to 10 p.m. For service outside the operating hours (service between 10 p.m. and 8 a.m.) an extra 20 euro per rental will apply. The early/late service fee applies only for car pick-up and not for car return outside the office hours. The cost of this service is incuded in rental price.
No, you will certainly not lose your reservation and it is preferable to inform us about the delay. In addition, there is no fine, but if service is offered out of the operating hours, due to the delay, an extra fee 20 euro will be added to the final price.
All drivers must present a valid driver’s EU license or international license (for non-EU drivers) and a valid ID card or passport. Drivers should also have a credit card in their name.
No, you cannot, as it is prohibited by the Greek traffic law to drive without a driver’s license. However, if there is a second driver in your group having a driver’s license you can still proceed with the rental.
Each rental has unlimited mileage in Crete and Rhodes.
We provide one-way rentals, but only in some locations. Selecting the pick-up location in the search form allows you to select only the different locations we provide for drop-off. Oneway rental costs are included in the rental price, and there is no extra fee. If you need to return the vehicle to another location that is not available online, you have to ask us by request, and we will inform you if it is possible and what the extra cost is.
If your hotel is located in one of areas we offer services, we will deliver the car to your hotel and you can return it there as well, by simply giving the keys to the reception. Depending on the length of the rental period and/or the distance of the hotel from our stations, extra fees might apply and are included in the rental price.
All vehicles must be returned with the same amount of fuel as in pick-up. In case the renter returns the car with more fuel, the price of the excess fuel will not be refunded.
Transporting and driving the car outside the main island of Crete is not allowed.
The rental can be paid in cash or by credit card (Visa or Mastercard).
Like all car rental companies, car models are indicative only. In the reservation only the car category is confirmed and not a specific car model.
In case of rental extension, you must notify the local station where you rented the car. All contact information will be provided the day of car pick-up by our agents. A minimum 24hour notice prior to return date is required.


How can I get a quote for a rental car?
On the main page, enter the dates and times you wish to rent the car, the pick-up and drop-off location and the driver’s age and click on the “search” button. Get a quote for the car you are interested in.
Fill the personal details form, providing your name, country, mobile phone number and E-mail address. If you are picking up at the airport or the port, please do not forget to provide your flight number or the name of your boat and the exact arrival time. Once your booking is complete, you will receive by mail a printable voucher.
Rental days are calculated on a 24-hour basis, starting from the vehicle pick up time. Partial days will be counted as full days.
You are allowed to return the car up to 2 hours later than the pick-up time, without being charged an extra day.
You can add a driver to your booking from our website through our easy and friend booking process. If you have already made a booking, you can contact us to add the additional driver. You can also add an extra driver to your booking when you pick up the vehicle.
Use of ferry is forbidden; it is considered as negligence that voids the insurance and the renter must pay a penalty of 300.00 EUR.
Only authorized drivers written on the hire contract are allowed to drive the car.
No, there is no cancellation fee. However, you are required to give at least 2-days prior notice if you wish to cancel your reservation. You can send an email to the reservations department and we will do it for you. Please remember to include your reservation number.

Accident - Damage - Loss

What should I do in case of a breakdown or an accident?
In case of a breakdown or an accident you should contact the station where you picked up the car (all contact information will be provided the first day of the rental). You should explain the problem to our representative as clearly as possible. Help will be sent to your location as soon as possible. You should remain close to your vehicle until assistance arrives. If there is a problem that cannot be fixed on spot, a replacement vehicle will be provided.
In case of key loss, you should contact the local station where you picked up the car. Our agents will bring you a replacement key. Key loss is not covered by insurance, so extra charges will apply.
The day of car pick-up our agents will give you clear directions as to the type of fuel for your car. In case there is a mistake, please contact the local station where you picked up the car for further directions.
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